Shipping policy

Shipping Policy

Last updated: May 2026

Wuddly is committed to providing secure, trackable, and efficient shipping services for customers in the United Kingdom and internationally.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders undergo a processing period before shipment.

Estimated processing time:

  • 1 to 5 business days after payment confirmation.

Orders placed:

  • on weekends;
  • public holidays;
  • or outside business hours,

may be processed on the next business day.

During peak seasons or promotional periods, processing times may be extended.

2. Delivery Timeframes

Delivery times vary depending on:

  • destination country;
  • shipping carrier;
  • logistics availability;
  • customs clearance procedures.

Estimated delivery times:

  • United Kingdom: 5–12 business days
  • Europe: 7–15 business days
  • International: 7–25 business days

Delivery estimates are not guaranteed and may vary.

3. Order Tracking

Once your order has been dispatched, you will receive:

  • a shipping confirmation email;
  • and a tracking number, where available.

Tracking updates may take several days to appear within the carrier’s system.

4. Shipping Costs

Shipping fees are automatically calculated at checkout based on:

  • delivery location;
  • order weight;
  • selected shipping method.

From time to time, Wuddly may offer:

  • free shipping;
  • temporary shipping promotions;
  • reduced delivery rates.

These offers may be modified or discontinued without notice.

5. Customs, Duties, and Import Taxes

Depending on the destination country, orders may be subject to:

  • customs duties;
  • import taxes;
  • local handling fees;
  • or other governmental charges.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Wuddly has no control over customs-related fees imposed by local authorities.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • customs processing;
  • weather conditions;
  • strikes;
  • carrier disruptions;
  • high shipping demand;
  • or circumstances beyond our control.

Wuddly is not liable for delays caused by third-party logistics providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.

If an order is:

  • returned;
  • lost;
  • or misdelivered due to incorrect address information,

additional shipping fees may apply for reshipment.

8. Orders Marked as Delivered

If tracking information indicates that an order has been delivered but the customer cannot locate it, we recommend:

  • checking with neighbours;
  • reception staff;
  • household members;
  • or the local carrier.

Wuddly may assist with investigations but cannot guarantee refunds for orders officially marked as delivered by the shipping carrier.

9. Lost Packages

If a shipment is officially declared lost by the carrier, Wuddly may:

  • resend the order;
  • or issue a partial or full refund,

following internal review.

10. Business Nature

Wuddly operates exclusively as an online e-commerce business.

We do not offer in-person collection or maintain a physical retail location for customers.

11. Contact Information

For shipping-related enquiries: