Terms of service

Terms of Service

Last updated: May 2026

Welcome to Wuddly.
The terms “we”, “us”, and “our” refer to Wuddly.

Wuddly operates this online store and related services, including all information, tools, features, products, and customer support provided through the website.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use our website or services.

1. Eligibility and Use of the Website

By using this website, you confirm that:

  • you are of legal age in your jurisdiction;
  • all information provided is accurate and current;
  • you will use the Services only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and activities.

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or misuse.

2. Nature of the Business

Wuddly operates exclusively as an online e-commerce business.

We do not maintain a physical retail location or offer in-person customer service.

All purchases, support requests, and transactions are handled online only.

3. Products and Availability

We strive to display product descriptions and images as accurately as possible.

However:

  • colours may vary depending on screen settings;
  • measurements may slightly differ;
  • stock availability may change without notice.

We reserve the right to:

  • limit quantities;
  • discontinue products;
  • correct pricing or description errors at any time.

4. Orders

By placing an order, you submit a purchase request subject to approval by Wuddly.

We reserve the right to:

  • accept;
  • reject;
  • cancel;
  • or limit any order,

including in cases involving suspected fraud, pricing errors, stock issues, or violations of these Terms.

Orders are only confirmed after successful payment authorisation.

5. Pricing, Taxes, and Payments

Prices displayed on the website may change without prior notice.

Displayed prices may not include:

  • taxes;
  • customs duties;
  • import fees;
  • shipping charges.

Customers are responsible for any applicable taxes or import obligations in their jurisdiction.

By making a purchase, you confirm that you are authorised to use the selected payment method.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Shipping delays may occur due to:

  • carriers;
  • customs clearance;
  • strikes;
  • weather conditions;
  • or events beyond our control.

Wuddly is not liable for delays caused by third-party logistics providers.

Risk of loss transfers once the order is handed to the shipping carrier.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy available at:
Wuddly

8. Intellectual Property

All website content, including:

  • trademarks;
  • logos;
  • images;
  • text;
  • graphics;
  • videos;
  • branding;
  • website design,

is owned by Wuddly or its licensors and protected under intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.

9. Third-Party Services and Tools

Our Services may include links, integrations, or tools operated by third parties.

We are not responsible for:

  • third-party content;
  • policies;
  • functionality;
  • or damages arising from their use.

Use of third-party services is entirely at your own risk.

10. Shopify Relationship

Wuddly is powered by Shopify.

Although Shopify provides the platform infrastructure, all commercial responsibility, products, customer service, and transactions belong solely to Wuddly.

11. Privacy

Your personal information is processed according to our Privacy Policy.

By using our Services, you consent to the collection, storage, and processing of data necessary to operate the store and fulfil orders.

12. User Content and Feedback

By submitting reviews, comments, suggestions, or other content, you grant Wuddly permission to use such material for:

  • marketing;
  • promotional;
  • operational;
  • and improvement purposes.

We reserve the right to remove unlawful, offensive, or inappropriate content.

13. Prohibited Uses

You may not use the Services for:

  • unlawful activities;
  • fraud;
  • spam;
  • malware distribution;
  • hacking attempts;
  • intellectual property violations;
  • harassment;
  • false or misleading activity.

Violations may result in account suspension or legal action.

14. Limitation of Liability

To the fullest extent permitted by law, Wuddly shall not be liable for:

  • indirect losses;
  • financial damages;
  • delivery delays;
  • temporary service interruptions;
  • third-party failures;
  • or damages resulting from misuse of products or Services.

Nothing in these Terms limits statutory consumer rights under applicable law.

15. Changes to the Terms

We may update these Terms periodically.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the United Kingdom and relevant international e-commerce regulations.

17. Contact Information

Questions regarding these Terms may be sent to:

Wuddly operates exclusively online and does not maintain a physical customer-facing business address